2018.09 BLUEcloud Analytics Upgrade Issue

In the 2018.09 upgrade of BLUEcloud Analytics, a bug was introduced that disrupts extracts for sites using older extract agents. A fix has been applied to the North American instance of BLUEcloud Analytics and will be applied in the APAC and EMEA data centers starting at 10:00 a.m. MDT on 10/12/2018. In affected sites, the next scheduled extract will occur as planned. If you have been impacted and would like an extract of your data completed before then, please contact Support to have them manually kick off an extract.

Service: 
SaaS-Atlanta
SaaS-EU
SaaS-Melbourne
Type: 
Info
Date: 
Fri, 12 Oct 2018 - 12:53pm UTC