COMPLETE - APAC Region - Network Hardware Maintenance

* COMPLETE

The scheduled hardware upgrade in the Melbourne data center is now complete. Service for APAC customers using hosted applications and services has been restored. All scheduled harvests, extracts, transforms, and indexing jobs in the APAC region were interrupted during the downtime and for that reason, we recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.


**Update to maintenance window message sent out via email to APAC customers**

Beginning at 9:30 PM AEDT on 02 NOV 2018, all SirsiDynix applications and services hosted in the APAC region will be unavailable. This affects hosted Symphony, Horizon, EOS.Web, and Web Services instances, all BLUEcloud applications including BLUEcloud Analytics, and Discovery products including Enterprise and Portfolio.

The immediate impact is that all scheduled harvests, extracts, transforms, or indexing jobs in the APAC region will be interrupted during the downtime. We recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.

All applications and services are projected to be available before 6:00 AM AEDT on 03 NOV 2018. An update will be posted to the SDSC and https://www.sirsidynixstatus.com once the work is complete.


WHEN:  Friday 9:30 PM  AEDT (Melbourne Time), 2nd November 2018

DURATION:  8 hours.The maintenance window is 8 hours but we expect all services will be up before the duration.

WHAT:  Upgrade and replacement of network hardware in the Melbourne SaaS facility

IMPACT:  Symphony, Horizon, Enterprise/Portfolio, EOS.Web, Web Services, and all BLUEcloud products (including Analytics) will be unavailable.

ACTION

Nightly harvests, transforms or index jobs may need to be restarted. 

In cases where customers have VPN solutions (normally limited to Symphony), the tunnels may need restarted at your location upon completion of the maintenance. 

Service: 
SaaS-Melbourne
Type: 
Maintenance
Date: 
Fri, 02 Nov 2018 - 9:30am to 5:30pm UTC