Admin - Messages

Title Service Type Datesort ascending

NA1 BLUEcloud Service Disruption - Update

The NA1 instance of BLUEcloud Central is now available and ready for full use.
  We are currently confirming the accuracy of all BLUEcloud application data between 8/19/2018 7:34 PM MDT and the time BLUEcloud Central was shut down on 8/20/2018 at 9:10 AM MDT. SirsiDynix will make any necessary data adjustments based on the outcome of our analysis.
  All data that was changed in BLUEcloud applications is being reviewed for accuracy. Please do not attempt to “fix” missing data. You can, however, start using remaining BLUEcloud applications as intended.  As a reminder this did not effect BLUEcloud Analytics.  As a reminder, this did not effect BLUEcloud Analytics.
  COMMENTS:  If you are continuing to experience problems with your hosted environment please contact Customer Support for immediate assistance.

NOTE:  Enterprise caches will need to be refreshed to eliminate any issues found with BC Commerce and eRC.


WHEN:  Mon, 20 Aug 2018 - 9:17 am MDT
WHAT:  NA1 BLUEcloud MySQL replication and data consistency issue.
WHY:  We are currently working on the NA1 BLUEcloud deployment.  We have identified a problem with MySQL replication causing some customer's data to not be up to date again as of 19:34 Mountain Time August 19, 2018.  This is a brand new occurrence on the same issue on the same BLUEcloud deployment.
IMPACT: We will need to bring the NA1 deployment offline for several hours while we work on fixing replication.   This outage does not effect BLUEcloud Analytics.

If you have any questions please contact Customer Support.

SaaS-Atlanta Info 20 Aug 2018
3:22pm UTC

Vendor Maintenance Notification - Proquest

Proquest Syndetics has maintenance scheduled for August 18th-19th for approximately 8 hours which will cause an outage for will result in no availability for Syndetics content (among other products).

The following message was sent out from Proquest:

Product Maintenance Notification
Dear Valued Customer:
To maintain the currency and security of ProQuest platforms, the following products will be
temporarily unavailable for approximately eight hours beginning Saturday, August 18,
2018 at 10 p.m. U.S. Eastern Time.

See what time this maintenance window will occur in your region

ProQuest Books (these products will be available within 5-hours of the maintenance start
time):
- Ebook Central
- LibCentral
- PubCentral
- OASIS
Research databases (and all other products listed below; 8-hour duration):
- ProQuest platform (search.proquest.com)
- ProQuest Congressional (congressional.proquest.com)
- ProQuest Dialog (search.proquest.com/professional)
- Chadwyck-Healey databases (U.S. customers only)
- CultureGrams
- eLibrary (all editions)
- ProQuest Digital Microfilm
- ProQuest Obituaries
- ProQuest Research Companion
- SIRS (all editions)
- Ancestry Library Edition
- Digital Sanborn Maps
- ProQuest/UMI ETD Administrator
Reference management/Research support tools
- RefWorks
- Pivot
Bibliographic and catalog enrichment resources
- Books in Print®- LibraryThing for Libraries™
- Resources for College Libraries
- ProQuest Syndetic Solutions
- Self-Published Author
Ex-Libris-Workflow Solutions
- Intota Assessment

Maintenance times around the world:
Country Start Date Start Time End Date Time End
United States (EDT) Saturday, 18 August 10:00 p.m. - Sunday, 19 August 6:00 a.m.
United Kingdom (GMT) Sunday, 19 August 3:00 a.m. - Sunday, 19 August 11:00 a.m.
Australia (Melbourne) (AEST) Sunday, 19 August 12:00 p.m. - Sunday, 19 August 8:00 p.m.
Tokyo (JST) Sunday, 19 August 11:00 a.m. - Sunday, 19 August 7:00 p.m.
China (CST) Sunday, 19 August 10:00 a.m. - Sunday, 19 August 6:00 p.m.

See what time this maintenance window will occur in your region
You are receiving this message as the administrative contact email address for your
organization. If you feel you received this email in error, please contact support. Thank
you for being a ProQuest customer.

SaaS-Atlanta, SaaS-EU, SaaS-Melbourne , SaaS-Montreal, SaaS-Santiago, SaaS-Singapore Maintenance 19 Aug 2018
2:00am UTC

NA1 BLUEcloud Data Replication and Consistency Issue - Update

UPDATE:

Access to the NA1 instance of BLUEcloud Central has been restored.

All data which was entered into any NA1 BLUEcloud application before 8/13/2018 7:42 PM MDT is accurate.

We are currently confirming the accuracy of all BLUEcloud application data between 8/13/2018 7:42 PM MDT and the time BLUEcloud Central was shut down at 8/14/2018 12:00 PM MDT. SirsiDynix will make any necessary data adjustments based on the outcome of our analysis.

Any payments that were processed in BLUEcloud Commerce after 8/13/2018 7:42 PM MDT are still being reviewed for accuracy.  For this reason we ask that you do not attempt to reprocess or modify data in BLUEcloud Commerce. You can, however, start using BLUEcloud Commerce to process new payments now.

Non-BLUEcloud Commerce data is also being reviewed for accuracy. Just as with BLUEcloud Commerce, please do not attempt to “fix” missing data. You can, however, start using remaining BLUEcloud applications as intended.

The NA1 instance of BLUEcloud Central is now available and ready for full use. If you are unsure which instance of BLUEcloud Central you use, look at the URL you use to login. If it begins with NA1 then please follow the instructions in this message. If not, you have not been impacted.

COMMENTS:  If you are continuing to experience problems with your hosted environment please contact Customer Support for immediate assistance.

SaaS-Atlanta Info 15 Aug 2018
4:46pm UTC

Data replication issue - NA1 BLUEcloud (Non-Analytics)

We are currently experiencing an issue with data replication for the NA1 BLUEcloud deployment for North America.  If there are any questions or concerns, please contact support a support@sirsidynix.com


WHEN:  Tue, 14 Aug 2018 - 12:50 pm CDT

WHAT:  NA1 BLUEcloud MySQL replication and data consistency issue.

WHY:  We are currently working on the NA1 BLUEcloud deployment.  We have identified a problem with MySQL replication causing some customer's data to not be up to date as of Friday, August 10th 2018.

IMPACT: We will need to bring the NA1 deployment offline for several hours while we work on fixing replication.  Our goal is to have the deployment up and running by the end of the work day today August 14, 2018.  This does not effect BLUEcloud Analytics.

ACTION:  If you have any questions please contact Customer Support.

SaaS-Atlanta Info 14 Aug 2018
2:58pm UTC

DayEnd Connection Issue - Horizon customers in North America

We experienced a brief issue that might have caused Day End connections to be disconnected.  Please verify your DEP connection to SirsiDynix and start it if it is currently disconnected.  If you have any questions please contact Customer Support at support@sirsidynix.com

SaaS-Atlanta Info 07 Aug 2018
8:27pm UTC

COMPLETE - SirsiDynix SaaS - Notice of General Maintenance in APAC Region

The following general maintenance window has been successfully completed.


WHEN:  Sun, 05 Aug 2018 - 1:00 am AEST

Summary: All work to upgrade vCenter in APAC will be in the background and is projected to give zero disruption to customers and SirsiDynix staff. Work is projected to begin Sunday, 05-AUG-2017 at 01:00 AEST and finish Monday, 06-AUG-2018 before 05:00 AEST.  Enterprise/Portfolio customers will be receiving a separate notice of scheduled downtime which will require a 2 hour window.

Details: During the scheduled maintenance time, SaaS will be performing an upgrade to the VMware vCenter.  This is an important step in our continued efforts to improve the performance and reliability of our hosted environments.  This notice covers the following products, including Production, Customer Testing, and Sales (Demo Prod) environments.  

  • BLUEcloud (all products)
  • Symphony including e-Library
  • Horizon / HIP
  • Web Services
  • Director’s Station
  • Web Reporter

While we have taken every precaution to minimize complications during this period, with any maintenance event there exists a certain amount of risk.  If you have any questions or concerns in advance of this maintenance, please contact our Customer Support Center.

Kind Regards,

SirsiDynix

SaaS-Melbourne Maintenance 04 Aug 2018
3:00pm UTC

Minos Enterprise Cluster Maintenance Notice - to be rescheduled

This migration will need to be rescheduled for a future date after we have solved some unexpected dependency issues


DURATION:  2 hours
WHAT:  Move the Minos Enterprise cluster to a new VMware vCenter deployment.
WHY:   A downtime window is required in order to safely disconnect the NFS filesystem mount points from the primary cluster master (minos) and the associated application servers (minosappXX). 
IMPACT:  On 4 August 2018, between the hours of 3am AEST and 5 am AEST, the Enterprise / Portfolio environments will be unavailable.
ACTION:  Reschedule harvest / index jobs.  Notify staff and patrons accordingly.

A maiintenance notice had been previously sent to affected customers.

SaaS-Melbourne Maintenance 03 Aug 2018
5:01pm UTC

RESOLVED - Investigating Single Server Symphony Service Disruption

Services should now be back online.  

We are currently investigating service disruption alerts of a single Symphony host.  Affected customers will be contacted individually via email.  Additional details to be posted here. 

SaaS-Atlanta Info 03 Aug 2018
1:06pm UTC

RESOLVED - Investigating Enterprise Cluster Problem - Single Cluster

The following issue is now resolved and was likely caused by irregular requests coming from a trio of IP addresses.


We are currently investigating a problem on a single Enterprise cluster.  A direct email to the affected customers will be sent shortly.  Updates to be posted here.

SaaS-Atlanta Info 18 Jul 2018
6:12pm UTC

APAC Symphony outage

Update: At this time we believe all Symphony sites are back up and available. Please contact Client Care if you are still experiencing issues with Symphony.

 

We are currently working to resolve an issue that will affect several hosted Symphony customers.

SaaS-Melbourne Alert 12 Jul 2018
9:05pm UTC

COMPLETE - SirsiDynix SaaS - Un-Scheduled Maintenance - Single Enterprise Cluster

The following notice is now resolved.  


 

DURATION:  45 minutes
WHAT:  We are continuing to experience heavy load conditions on your Enterprise cluster.  We are declaring another urgent maintenance window to begin immediately.  During this window we will be increasing Oracle database related parameters, specifically increasing the shared_pool allocation.
WHY:  Heavy load conditions on your Enterprise cluster
IMPACT:  Enterprise will be unavailable for the duration of the maintenance
ACTION:  Notify staff of the event

SaaS-Atlanta Maintenance 02 Jul 2018
9:10pm UTC

COMPLETE - SirsiDynix SaaS - Un-Scheduled Maintenance - Single Enterprise Cluster

The following maintenance is now complete and all services are available.  


Extended to 15 minutes past the hour


WHAT:  Immediate maintenance window to add additional resources to a single Enterprise cluster.
WHY:  Heavy swapping at operating system level
IMPACT:  Enterprise will be unavailable for the duration of the maintenance
ACTION:  Notify staff of the event
 

SaaS-Atlanta Maintenance 02 Jul 2018
2:30pm UTC

EOS.Web FedRAMP - Vendor maintenance notice

We received the following notice from our GovCloud vendor on 26-June-2018 @ 16:06 CDT.  


On Saturday 6/30/2018 between the hours of 0000 ET to 0100 ET, the IAD Environment of the Gov Cloud will be unavailable during a code upgrade to the SRX Firewalls to re-mediate a security vulnerability identified in the latest monthly security compliance scan. During this time, the IAD environment of the Gov Could will be unavailable. Please note that this change will take place during non-production hours as to not interfere with standard business hours.

While we have taken every precaution to minimize complications during this event, there exists a certain amount of risk and the possibility of extended service disruption.

We are committed to providing the highest possible level of service; therefore, we strive to increase client satisfaction and productivity through our proactive approach to customer notification. If you have questions or concerns in advance of this event, please contact our Operations Service Center.

If you have any questions or need additional information please feel free to contact us.

Thank you,

OPERATIONS SERVICE CENTER

NYSE: QTS
qtsdatacenters.com

FedRAMP Maintenance 27 Jun 2018
4:00am UTC

NOAM BCA Nightly Transforms

BLUEcloud Analytics in NOAM.  Some libraries did not have their transforms run last night.  If you are one of the effected sites please log a case by emailing support@sirsidynix.com requesting a manual transform to be run.

SaaS-Atlanta Info 26 Jun 2018
4:44pm UTC

NOAM BCA Nightly Transforms

BLUEcloud Analytics in NOAM.  Some libraries did not have their transforms run last night.  If you are one of the effected sites please log a case by emailing support@sirsidynix.com requesting a manual transform to be run.

SaaS-Atlanta Info 21 Jun 2018
1:56pm UTC

ONGOING- Investigating EOS.Web FedRAMP Network Issue

Update #5 - We believe the lingering issues have been resolved by the GovCloud provider.  We will keep this alert active until 5pm CDT.  If there are no further issues reported we will mark it as resolved.  

Update #4 - There are still some customers that remain down at this time. QTS is continuing to investigate. The following notice was just received.

On June 20th, QTS declared a Major Incident regarding a connectivity issue involving GovCloud East customers. QTS Engineers continue to re-mediate the issue and have engaged the vendor for joint troubleshooting efforts. We will continue to provide updates as they are available.

Update #3 - The following notice was received from the GovCloud provider.  This event is now considered resolved.  Additional details will be provided to EOS.Web Support as we receive them.  Event notice reopened.

QTS is aware of a connectivity issue involving GovCloud East customers and declared a Major Incident. QTS Engineers have now identified and resolved the denial or (sic) service routing. The servers are now back up and we are performing tests to ensure functionality.  The next update will be provided on 06/20/2018 at 2000 ET.

Update #2 - Based on our internal monitoring all services are available.  However, we have yet to hear from the GovCloud provider so service availability may be up and down.  Additional updates to be posted here.

Update #1 - The following notice was sent by the GovCloud provider.  Additional updates to be posted here

QTS is aware of a connectivity issue involving GovCloud East customers and has declared a Major Incident. QTS Engineers are actively investigating the issue and working to resolve the problem as soon as possible. We will continue to provide updates as they are available. The next update will be provided on 06/20/2018 at 1730 ET.

Initial Notice - We are aware of a potential connectivity problem for our EOS.Web FedRAMP customers.  At this time we are waiting to hear back from our GovCloud partner.  We will post updates here.  

FedRAMP Alert 20 Jun 2018
7:32pm UTC

Outage for Symphony, Horizon and Enterprise customers

Update: At this time we believe all Symphony, Horizon and Enterprise/Portfolio sites to be up and running.

 

Update: At this time all Horizon and Symphony installations should be up. We are still working on issues with some Enterprise/Portfolio installations.

 

We are currently working on an issue in the Montreal facility that is causing an Enterprise / Portfolio, Symphony and Horizon outage.

SaaS-Montreal Info 15 Jun 2018
5:44pm UTC

Outage for Symphony customer on interpid

Update: AT this time we beleive all services have been restored.

 

We are currently working on an outage that will affect those Symphony customers on the intrepid.sirsi.net server.

SaaS-Atlanta Update 05 Jun 2018
1:03pm UTC

Enterprise disruption - Icarusapp03

 

WHEN:  Thu, 31 May 2018 - 2:06 pm MDT
WHAT:  Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive.  We will be performing a restart on it to bring it back online.  We will send a recovery notice following the restart and confirmation of service availability.
ACTION:  No immediate customer action required.
If you have any questions please contact Customer Support
Thank you,
SirsiDynix SaaS Team
saas@sirsidynix.com

SaaS-Atlanta Info 31 May 2018
8:08pm UTC

Enterprise/Portfolio Outage

Normal service has now been restored. The Enteprise/Portfolio sites in APAC which were experiencing problems are now available again.

SaaS-Melbourne Update 26 May 2018
1:42pm UTC

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