All Messages

Title Service Type Datesort ascending

Atlanta BcA maintenance

On Wednesday, November 28th from 20:00 - 21:00 MST, SirsiDynix Infrastructure Engineers will conduct general maintenance on underlying components for BLUEcloud Analytics for the Atlanta data center (NA1). Status updates will be posted at this site (https://www.sirsidynixstatus.com/).

BcAnalytics Maintenance 29 Nov 2018
3:00am UTC

Atlanta hosted (NA1) BcAnalytics performance issue

A resource issue is impacting peformance of BLUEcloud Analytics customers hosted out of the Atlanta datacenter (NA1). Additional resources are being added on Wednesday night (Atlanta) to address the issue. There will be a brief scheduled maintenance window on Wednesday night. A scheduled maintenance notice is being sent out separately.

BcAnalytics Alert 28 Nov 2018
8:00am UTC

Atlanta hosted (NA1) BcAnalytics performance issue

A resource issue is impacting peformance of BLUEcloud Analytics customers hosted out of the Atlanta datacenter (NA1). Additional resources are being added on Wednesday night (Atlanta) to address the issue. There will be a brief scheduled maintenance window on Wednesday night. A scheduled maintenance notice is being sent out separately.

BcAnalytics Alert 27 Nov 2018
9:15pm UTC

Melbourne - General Maintenance Notice (non-disruptive)

Melbourne - General Maintenance Notice (non-disruptive)

On Tuesday, November 27th from 03:00 -05:00 am AEDT, SirsiDynix Infrastructure Engineers will conduct general maintenance on underlying storage components in our Melbourne location.  This maintenance is being performed to remain current on SAN software updates. While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk.  Should we encounter any unexpected problems we will post to this site.

SaaS-Melbourne Maintenance 26 Nov 2018
2:00pm UTC

COMPLETE - Atlanta - General Maintenance Notice - BCA

The following has been completed.


There will be a very brief service interruption for BLUEcloud Analytics reporting beginning at 9 PM Central and ending at 9:15 PM Central.  This short notice is to add additional memory to a cluster of servers which serves the BLUEcloud Analytics farm.  The impact will be minimal and limited to a user who attempt to run a report during the period of time specified.  We will post updates to this site should we run into any unforseen problems.  We thank you for your understanding.  

SaaS-Atlanta Maintenance 22 Nov 2018
3:00am UTC

FedRAMP - General Maintenance Notice - (non-disruptive)

The following paraphrased notice was provided to us by our GovCloud hosting partner. 


On Nov 17th between the hours of 12:00 and 20:00 ET, the GovCloud Engineers will be performing maintenance on the West vCenter servers and ESXi hosts that manage our GovCloud VMs.  Your EOS.Web services will remain online during this maintenance window.  While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk.  Should we encounter any unexpected problems we will post to this site. 

FedRAMP Maintenance 17 Nov 2018
5:00pm UTC

BLUEcloud Service Interruption

UPDATE 9:56am MST - BLUEcloud Analytics subscription functionality has been restored.

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UPDATE 9:19am MST - BLUEcloud Analytics subscriptions are currently encountering some issues and are being investigated.

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During routine maintenance on the night of November 14th 2018, services in the North American BLUEcloud deployment (including Analytics) along with some Enterprise sites were unexpectedly interrupted.  The services were manually restarted and have recovered.  This will have impacted nightly data transforms.  Please contact support if your BLUEcloud Analytics data is not up to date and they will kick off a manual extract and transform.

SaaS-Atlanta Alert 15 Nov 2018
10:45am UTC

Atlanta - General Maintenance Notice (non-disruptive)

On Wednesday, 11/14/2018 from 10:00pm - 11:59pm Central, SirsiDynix Infrastructure Engineers will conduct general maintenance on underlying components in our Atlanta location.  This maintenance is being performed to remain current on fabric interconnect updates. While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk.  Should we encounter any unexpected problems we will post to this site.   

SaaS-Atlanta Maintenance 15 Nov 2018
4:00am UTC

NOAM BLUEcloud Analytics Report Issues

UPDATE - 1:10pm MST - The issue with running reports has been corrected.  The root cause was due to a bug in Microstrategy 10.11 that we were able to correct.

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There are still some residual issues remaining with regards to the isnull and isnotnull functions.  This is still being investigated.

SaaS-Atlanta Info 08 Nov 2018
2:48pm UTC

NOAM BLUEcloud Analytics Report Issues

UPDATE - 1:32pm MST - There are still some residual issues remaining with regards to the isnull and isnotnull functions.  This is still being investigated.

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UPDATE - 12:09pm MST - Development has resolved the issue.  Please let Customer Support know if you are still encountering this error.

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UPDATE -  The report errors happen when any date field is being used.  The issue is being worked on.

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At this time BLUEcloud Analytics for NOAM Clusters 1 and 2 are generating errors while attempting to run reports.  The issue is being reviewed.

Error message: (SQLEngine got an Exception from DFC: [DFCENGINE] Engine Logic: Generate SQL for attribute form expression failed, please check if the expression is valid.Error in Process method of Component: SQLEngineServer, Project BCA, Job 1321, Error Code= -2147212800.)

SaaS-Atlanta Info 07 Nov 2018
3:18pm UTC

COMPLETE - APAC Region - Network Hardware Maintenance

* COMPLETE

The scheduled hardware upgrade in the Melbourne data center is now complete. Service for APAC customers using hosted applications and services has been restored. All scheduled harvests, extracts, transforms, and indexing jobs in the APAC region were interrupted during the downtime and for that reason, we recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.


**Update to maintenance window message sent out via email to APAC customers**

Beginning at 9:30 PM AEDT on 02 NOV 2018, all SirsiDynix applications and services hosted in the APAC region will be unavailable. This affects hosted Symphony, Horizon, EOS.Web, and Web Services instances, all BLUEcloud applications including BLUEcloud Analytics, and Discovery products including Enterprise and Portfolio.

The immediate impact is that all scheduled harvests, extracts, transforms, or indexing jobs in the APAC region will be interrupted during the downtime. We recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.

All applications and services are projected to be available before 6:00 AM AEDT on 03 NOV 2018. An update will be posted to the SDSC and https://www.sirsidynixstatus.com once the work is complete.


WHEN:  Friday 9:30 PM  AEDT (Melbourne Time), 2nd November 2018

DURATION:  8 hours.The maintenance window is 8 hours but we expect all services will be up before the duration.

WHAT:  Upgrade and replacement of network hardware in the Melbourne SaaS facility

IMPACT:  Symphony, Horizon, Enterprise/Portfolio, EOS.Web, Web Services, and all BLUEcloud products (including Analytics) will be unavailable.

ACTION

Nightly harvests, transforms or index jobs may need to be restarted. 

In cases where customers have VPN solutions (normally limited to Symphony), the tunnels may need restarted at your location upon completion of the maintenance. 

SaaS-Melbourne Maintenance 02 Nov 2018
9:30am UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.  There is also slow performance as a result.

SaaS-Atlanta Info 26 Oct 2018
1:53pm UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.

SaaS-Atlanta Info 25 Oct 2018
5:38pm UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.

SaaS-Atlanta Info 24 Oct 2018
4:37pm UTC

EOS.Web FedRamp Service Restoration

All services have now been restored for EOS.Web customers hosted in the SirsiDynix FedRamp facility.

FedRAMP Update 18 Oct 2018
12:25pm UTC

EOS FedRamp Services Outage

We are currently experiencing an outage at our FedRamp hosting facility. This is affecting some EOS customers host at this facility.

FedRAMP Info 18 Oct 2018
8:41am UTC

Investigating reports of latency and/or disconnects

We were experiencing upstream network issues that are affecting some customers with latency and/or disconnects. 

The issue was resolved by the ISP.

SaaS-Montreal Alert 17 Oct 2018
2:57pm UTC

Communication disruption

We are aware of some communication issues with the hosting center in Melbourne and are investigating this.

UPDATE 3:37 pm AEDT:

We have confirmed that there is an ISP reated issue with a down line.

http://status.vocus.com.au/view-incident.aspx?IncidentID=462

UPDATE 6:00 pm AEDT:

Maintenance on the down line was completed.

SaaS-Melbourne Info 15 Oct 2018
4:22am UTC

2018.09 BLUEcloud Analytics Upgrade Issue

In the 2018.09 upgrade of BLUEcloud Analytics, a bug was introduced that disrupts extracts for sites using older extract agents. A fix has been applied to the North American instance of BLUEcloud Analytics and will be applied in the APAC and EMEA data centers starting at 10:00 a.m. MDT on 10/12/2018. In affected sites, the next scheduled extract will occur as planned. If you have been impacted and would like an extract of your data completed before then, please contact Support to have them manually kick off an extract.

SaaS-Atlanta, SaaS-EU, SaaS-Melbourne Info 12 Oct 2018
12:53pm UTC

Outage for Horizon customers

Update: The connectivity issues have been resolved. If you are still experiencing problems please contact SirsiDynix Client Care.

 

We are currently investigating connectivity issues for Horizon customers in the Atlanta facility.

SaaS-Atlanta Info 03 Oct 2018
1:10pm UTC

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