Admin - Messages

Title Service Type Datesort ascending

APAC Symphony outage

Update: At this time we believe all Symphony sites are back up and available. Please contact Client Care if you are still experiencing issues with Symphony.

 

We are currently working to resolve an issue that will affect several hosted Symphony customers.

SaaS-Melbourne Alert 12 Jul 2018
9:05pm UTC

COMPLETE - SirsiDynix SaaS - Un-Scheduled Maintenance - Single Enterprise Cluster

The following notice is now resolved.  


 

DURATION:  45 minutes
WHAT:  We are continuing to experience heavy load conditions on your Enterprise cluster.  We are declaring another urgent maintenance window to begin immediately.  During this window we will be increasing Oracle database related parameters, specifically increasing the shared_pool allocation.
WHY:  Heavy load conditions on your Enterprise cluster
IMPACT:  Enterprise will be unavailable for the duration of the maintenance
ACTION:  Notify staff of the event

SaaS-Atlanta Maintenance 02 Jul 2018
9:10pm UTC

COMPLETE - SirsiDynix SaaS - Un-Scheduled Maintenance - Single Enterprise Cluster

The following maintenance is now complete and all services are available.  


Extended to 15 minutes past the hour


WHAT:  Immediate maintenance window to add additional resources to a single Enterprise cluster.
WHY:  Heavy swapping at operating system level
IMPACT:  Enterprise will be unavailable for the duration of the maintenance
ACTION:  Notify staff of the event
 

SaaS-Atlanta Maintenance 02 Jul 2018
2:30pm UTC

EOS.Web FedRAMP - Vendor maintenance notice

We received the following notice from our GovCloud vendor on 26-June-2018 @ 16:06 CDT.  


On Saturday 6/30/2018 between the hours of 0000 ET to 0100 ET, the IAD Environment of the Gov Cloud will be unavailable during a code upgrade to the SRX Firewalls to re-mediate a security vulnerability identified in the latest monthly security compliance scan. During this time, the IAD environment of the Gov Could will be unavailable. Please note that this change will take place during non-production hours as to not interfere with standard business hours.

While we have taken every precaution to minimize complications during this event, there exists a certain amount of risk and the possibility of extended service disruption.

We are committed to providing the highest possible level of service; therefore, we strive to increase client satisfaction and productivity through our proactive approach to customer notification. If you have questions or concerns in advance of this event, please contact our Operations Service Center.

If you have any questions or need additional information please feel free to contact us.

Thank you,

OPERATIONS SERVICE CENTER

NYSE: QTS
qtsdatacenters.com

FedRAMP Maintenance 27 Jun 2018
4:00am UTC

NOAM BCA Nightly Transforms

BLUEcloud Analytics in NOAM.  Some libraries did not have their transforms run last night.  If you are one of the effected sites please log a case by emailing support@sirsidynix.com requesting a manual transform to be run.

SaaS-Atlanta Info 26 Jun 2018
4:44pm UTC

NOAM BCA Nightly Transforms

BLUEcloud Analytics in NOAM.  Some libraries did not have their transforms run last night.  If you are one of the effected sites please log a case by emailing support@sirsidynix.com requesting a manual transform to be run.

SaaS-Atlanta Info 21 Jun 2018
1:56pm UTC

ONGOING- Investigating EOS.Web FedRAMP Network Issue

Update #5 - We believe the lingering issues have been resolved by the GovCloud provider.  We will keep this alert active until 5pm CDT.  If there are no further issues reported we will mark it as resolved.  

Update #4 - There are still some customers that remain down at this time. QTS is continuing to investigate. The following notice was just received.

On June 20th, QTS declared a Major Incident regarding a connectivity issue involving GovCloud East customers. QTS Engineers continue to re-mediate the issue and have engaged the vendor for joint troubleshooting efforts. We will continue to provide updates as they are available.

Update #3 - The following notice was received from the GovCloud provider.  This event is now considered resolved.  Additional details will be provided to EOS.Web Support as we receive them.  Event notice reopened.

QTS is aware of a connectivity issue involving GovCloud East customers and declared a Major Incident. QTS Engineers have now identified and resolved the denial or (sic) service routing. The servers are now back up and we are performing tests to ensure functionality.  The next update will be provided on 06/20/2018 at 2000 ET.

Update #2 - Based on our internal monitoring all services are available.  However, we have yet to hear from the GovCloud provider so service availability may be up and down.  Additional updates to be posted here.

Update #1 - The following notice was sent by the GovCloud provider.  Additional updates to be posted here

QTS is aware of a connectivity issue involving GovCloud East customers and has declared a Major Incident. QTS Engineers are actively investigating the issue and working to resolve the problem as soon as possible. We will continue to provide updates as they are available. The next update will be provided on 06/20/2018 at 1730 ET.

Initial Notice - We are aware of a potential connectivity problem for our EOS.Web FedRAMP customers.  At this time we are waiting to hear back from our GovCloud partner.  We will post updates here.  

FedRAMP Alert 20 Jun 2018
7:32pm UTC

Outage for Symphony, Horizon and Enterprise customers

Update: At this time we believe all Symphony, Horizon and Enterprise/Portfolio sites to be up and running.

 

Update: At this time all Horizon and Symphony installations should be up. We are still working on issues with some Enterprise/Portfolio installations.

 

We are currently working on an issue in the Montreal facility that is causing an Enterprise / Portfolio, Symphony and Horizon outage.

SaaS-Montreal Info 15 Jun 2018
5:44pm UTC

Outage for Symphony customer on interpid

Update: AT this time we beleive all services have been restored.

 

We are currently working on an outage that will affect those Symphony customers on the intrepid.sirsi.net server.

SaaS-Atlanta Update 05 Jun 2018
1:03pm UTC

Enterprise disruption - Icarusapp03

 

WHEN:  Thu, 31 May 2018 - 2:06 pm MDT
WHAT:  Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive.  We will be performing a restart on it to bring it back online.  We will send a recovery notice following the restart and confirmation of service availability.
ACTION:  No immediate customer action required.
If you have any questions please contact Customer Support
Thank you,
SirsiDynix SaaS Team
saas@sirsidynix.com

SaaS-Atlanta Info 31 May 2018
8:08pm UTC

Enterprise/Portfolio Outage

Normal service has now been restored. The Enteprise/Portfolio sites in APAC which were experiencing problems are now available again.

SaaS-Melbourne Update 26 May 2018
1:42pm UTC

Enterprise/Portfolio Outage

We are experiencing an outage with a number of Enterprise/Portfolio sites in APAC. We are working to rectify the situation.

SaaS-Melbourne Info 26 May 2018
12:32pm UTC

Enterprise/Portfolio Service Interruption - Icarus Cluster

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

We are currently experiencing issues with our Enterprise/Portfolio instances on our Icarus cluster.  We are working on bringing service back online at this time.

SaaS-Atlanta Info 15 May 2018
6:03pm UTC

Enterprise outage

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

 

We are currently working on an issue which is affecting some Enterprise/Portfolio customers.

SaaS-Atlanta Alert 11 May 2018
6:31pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 11 May 2018
5:53pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 10 May 2018
9:43pm UTC

Icarus Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 04 May 2018
4:00am UTC

Cosmic Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 02 May 2018
4:00am UTC

RESOLVED - Investigating EOS.Web FedRAMP Network Issue

The following event has been resolved. We are waiting to hear from our partner on the cause of the disruption. Once we are provided the details they will be wrapped up and provided to Customer Support as a deliverable document. 


We are currently working with our FedRAMP facility provider on what appears to be a network related problem.  Updates to be posted here.

FedRAMP Info 01 May 2018
7:54pm UTC

Symphony Scheduled Maintenance Notice

The following maintenace windows has been communicated to affected customers. All site contacts listed in the SirsiDynix Support Center (SDSC) have been sent email notification.   


DURATION:  5 hours

WHAT:  Symphony server 

WHY:  Migration

IMPACT:  During this maintenance, your Symphony server will be unavailable to staff and customers.  Please consider rescheduling any reports that fall within 30 minutes of the start time.  Any reports running at that time will be stopped along with all Symphony services.  All scheduled reports will start following the completion of the maintenance.  You can postpone or reschedule reports as needed. 

ACTION:  No additional customer action required, we will inform you when this maintenance has been completed.

SaaS-Montreal Maintenance 01 May 2018
6:00am UTC

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