All Messages

Title Service Type Datesort ascending

FedRAMP - General Maintenance Notice - (non-disruptive)

The following paraphrased notice was provided to us by our GovCloud hosting partner. 


On Nov 17th between the hours of 12:00 and 20:00 ET, the GovCloud Engineers will be performing maintenance on the West vCenter servers and ESXi hosts that manage our GovCloud VMs.  Your EOS.Web services will remain online during this maintenance window.  While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk.  Should we encounter any unexpected problems we will post to this site. 

FedRAMP Maintenance 17 Nov 2018
5:00pm UTC

Atlanta - General Maintenance Notice (non-disruptive)

On Wednesday, 11/14/2018 from 10:00pm - 11:59pm Central, SirsiDynix Infrastructure Engineers will conduct general maintenance on underlying components in our Atlanta location.  This maintenance is being performed to remain current on fabric interconnect updates. While we do not anticipate any complications, with any maintenance event there exists a certain amount of risk.  Should we encounter any unexpected problems we will post to this site.   

SaaS-Atlanta Maintenance 15 Nov 2018
4:00am UTC

NOAM BLUEcloud Analytics Report Issues

UPDATE - 1:10pm MST - The issue with running reports has been corrected.  The root cause was due to a bug in Microstrategy 10.11 that we were able to correct.

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There are still some residual issues remaining with regards to the isnull and isnotnull functions.  This is still being investigated.

SaaS-Atlanta Info 08 Nov 2018
2:48pm UTC

NOAM BLUEcloud Analytics Report Issues

UPDATE - 1:32pm MST - There are still some residual issues remaining with regards to the isnull and isnotnull functions.  This is still being investigated.

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UPDATE - 12:09pm MST - Development has resolved the issue.  Please let Customer Support know if you are still encountering this error.

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UPDATE -  The report errors happen when any date field is being used.  The issue is being worked on.

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At this time BLUEcloud Analytics for NOAM Clusters 1 and 2 are generating errors while attempting to run reports.  The issue is being reviewed.

Error message: (SQLEngine got an Exception from DFC: [DFCENGINE] Engine Logic: Generate SQL for attribute form expression failed, please check if the expression is valid.Error in Process method of Component: SQLEngineServer, Project BCA, Job 1321, Error Code= -2147212800.)

SaaS-Atlanta Info 07 Nov 2018
3:18pm UTC

COMPLETE - APAC Region - Network Hardware Maintenance

* COMPLETE

The scheduled hardware upgrade in the Melbourne data center is now complete. Service for APAC customers using hosted applications and services has been restored. All scheduled harvests, extracts, transforms, and indexing jobs in the APAC region were interrupted during the downtime and for that reason, we recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.


**Update to maintenance window message sent out via email to APAC customers**

Beginning at 9:30 PM AEDT on 02 NOV 2018, all SirsiDynix applications and services hosted in the APAC region will be unavailable. This affects hosted Symphony, Horizon, EOS.Web, and Web Services instances, all BLUEcloud applications including BLUEcloud Analytics, and Discovery products including Enterprise and Portfolio.

The immediate impact is that all scheduled harvests, extracts, transforms, or indexing jobs in the APAC region will be interrupted during the downtime. We recommend you manually start those jobs should you wish for them to run successfully before the next scheduled runtime. VPNs may also need to be restarted.

All applications and services are projected to be available before 6:00 AM AEDT on 03 NOV 2018. An update will be posted to the SDSC and https://www.sirsidynixstatus.com once the work is complete.


WHEN:  Friday 9:30 PM  AEDT (Melbourne Time), 2nd November 2018

DURATION:  8 hours.The maintenance window is 8 hours but we expect all services will be up before the duration.

WHAT:  Upgrade and replacement of network hardware in the Melbourne SaaS facility

IMPACT:  Symphony, Horizon, Enterprise/Portfolio, EOS.Web, Web Services, and all BLUEcloud products (including Analytics) will be unavailable.

ACTION

Nightly harvests, transforms or index jobs may need to be restarted. 

In cases where customers have VPN solutions (normally limited to Symphony), the tunnels may need restarted at your location upon completion of the maintenance. 

SaaS-Melbourne Maintenance 02 Nov 2018
9:30am UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.  There is also slow performance as a result.

SaaS-Atlanta Info 26 Oct 2018
1:53pm UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.

SaaS-Atlanta Info 25 Oct 2018
5:38pm UTC

NOAM BLUEcloud Analytics Transform Times

We are investigating an issue with transform completion times being later than normal in the NOAM BLUEcloud Analytics deployment.  Data from the latest extract and transform may not be ready for usage at this time.

SaaS-Atlanta Info 24 Oct 2018
4:37pm UTC

EOS.Web FedRamp Service Restoration

All services have now been restored for EOS.Web customers hosted in the SirsiDynix FedRamp facility.

FedRAMP Update 18 Oct 2018
12:25pm UTC

EOS FedRamp Services Outage

We are currently experiencing an outage at our FedRamp hosting facility. This is affecting some EOS customers host at this facility.

FedRAMP Info 18 Oct 2018
8:41am UTC

Investigating reports of latency and/or disconnects

We were experiencing upstream network issues that are affecting some customers with latency and/or disconnects. 

The issue was resolved by the ISP.

SaaS-Montreal Alert 17 Oct 2018
2:57pm UTC

Communication disruption

We are aware of some communication issues with the hosting center in Melbourne and are investigating this.

UPDATE 3:37 pm AEDT:

We have confirmed that there is an ISP reated issue with a down line.

http://status.vocus.com.au/view-incident.aspx?IncidentID=462

UPDATE 6:00 pm AEDT:

Maintenance on the down line was completed.

SaaS-Melbourne Info 15 Oct 2018
4:22am UTC

2018.09 BLUEcloud Analytics Upgrade Issue

In the 2018.09 upgrade of BLUEcloud Analytics, a bug was introduced that disrupts extracts for sites using older extract agents. A fix has been applied to the North American instance of BLUEcloud Analytics and will be applied in the APAC and EMEA data centers starting at 10:00 a.m. MDT on 10/12/2018. In affected sites, the next scheduled extract will occur as planned. If you have been impacted and would like an extract of your data completed before then, please contact Support to have them manually kick off an extract.

SaaS-Atlanta, SaaS-EU, SaaS-Melbourne Info 12 Oct 2018
12:53pm UTC

Outage for Horizon customers

Update: The connectivity issues have been resolved. If you are still experiencing problems please contact SirsiDynix Client Care.

 

We are currently investigating connectivity issues for Horizon customers in the Atlanta facility.

SaaS-Atlanta Info 03 Oct 2018
1:10pm UTC

RESOLVED - Symphony ILS potential connectivity issue.

The following event has been resolved and affected customers notified. 


Update 2: The reboot has resulted in other complications. As of 11:30PM MDT on 24-Sep-2018 work continues to bring services back online.


Update: A reboot of the server will be performed tonight at 09:00pm MDT , https://www.timeanddate.com/worldclock/fixedtime.html?msg=Reboot&iso=20180924T21&p1=220&am=45 , to remove a failing disk device that contains swap space partitions. Down time is expected to be less than 45 minutes.


Original Message:

We are investigating a service performance degradation / outage situation on the oscar.sirsi.net server. We are in the early stages of investigation and updates will be provided as the investigation progresses. If you have any questions or concerns please contact support at support@sirsidynix.com

SaaS-Atlanta Info 24 Sep 2018
1:36pm UTC

Horizon ATL issue

We are investigating a Horizon Citrix connectivity issue for some customers.  Services should be brought back online shortly.  If you have any questions or concerns please contact support at support@sirsidynix.com

SaaS-Atlanta Alert 10 Sep 2018
12:19pm UTC

RESOLVED - APAC Region - Investigating VMware Cluster Latency

Any lingering issues which were related to the cluster latency have been resolved.


We are currently addressing an issue with a few Symphony VM's.  Updates to be posted here


The cluster response time is improving as VM's are completing the distribution among the physical hosts.


We are currently investigating latency issues on the VMware cluster in our APAC region.  Updates to be posted here. 

SaaS-Melbourne Info 10 Sep 2018
5:10am UTC

Notice of Service Disruption - Oscar - Resolved.

 

Update:  Symphony ILS connectivity issue has been resolved.


We are investigating a Symphony ILS connectivity issue for customers on the Oscar.sirsi.net server.  Services should be brought back online shortly.  If you have any questions or concerns please contact support at support@sirsidynix.com

SaaS-Atlanta Info 24 Aug 2018
7:32pm UTC

NA1 BLUEcloud Service Disruption - Update

The NA1 instance of BLUEcloud Central is now available and ready for full use.
  We are currently confirming the accuracy of all BLUEcloud application data between 8/19/2018 7:34 PM MDT and the time BLUEcloud Central was shut down on 8/20/2018 at 9:10 AM MDT. SirsiDynix will make any necessary data adjustments based on the outcome of our analysis.
  All data that was changed in BLUEcloud applications is being reviewed for accuracy. Please do not attempt to “fix” missing data. You can, however, start using remaining BLUEcloud applications as intended.  As a reminder this did not effect BLUEcloud Analytics.  As a reminder, this did not effect BLUEcloud Analytics.
  COMMENTS:  If you are continuing to experience problems with your hosted environment please contact Customer Support for immediate assistance.

NOTE:  Enterprise caches will need to be refreshed to eliminate any issues found with BC Commerce and eRC.


WHEN:  Mon, 20 Aug 2018 - 9:17 am MDT
WHAT:  NA1 BLUEcloud MySQL replication and data consistency issue.
WHY:  We are currently working on the NA1 BLUEcloud deployment.  We have identified a problem with MySQL replication causing some customer's data to not be up to date again as of 19:34 Mountain Time August 19, 2018.  This is a brand new occurrence on the same issue on the same BLUEcloud deployment.
IMPACT: We will need to bring the NA1 deployment offline for several hours while we work on fixing replication.   This outage does not effect BLUEcloud Analytics.

If you have any questions please contact Customer Support.

SaaS-Atlanta Info 20 Aug 2018
3:22pm UTC

Vendor Maintenance Notification - Proquest

Proquest Syndetics has maintenance scheduled for August 18th-19th for approximately 8 hours which will cause an outage for will result in no availability for Syndetics content (among other products).

The following message was sent out from Proquest:

Product Maintenance Notification
Dear Valued Customer:
To maintain the currency and security of ProQuest platforms, the following products will be
temporarily unavailable for approximately eight hours beginning Saturday, August 18,
2018 at 10 p.m. U.S. Eastern Time.

See what time this maintenance window will occur in your region

ProQuest Books (these products will be available within 5-hours of the maintenance start
time):
- Ebook Central
- LibCentral
- PubCentral
- OASIS
Research databases (and all other products listed below; 8-hour duration):
- ProQuest platform (search.proquest.com)
- ProQuest Congressional (congressional.proquest.com)
- ProQuest Dialog (search.proquest.com/professional)
- Chadwyck-Healey databases (U.S. customers only)
- CultureGrams
- eLibrary (all editions)
- ProQuest Digital Microfilm
- ProQuest Obituaries
- ProQuest Research Companion
- SIRS (all editions)
- Ancestry Library Edition
- Digital Sanborn Maps
- ProQuest/UMI ETD Administrator
Reference management/Research support tools
- RefWorks
- Pivot
Bibliographic and catalog enrichment resources
- Books in Print®- LibraryThing for Libraries™
- Resources for College Libraries
- ProQuest Syndetic Solutions
- Self-Published Author
Ex-Libris-Workflow Solutions
- Intota Assessment

Maintenance times around the world:
Country Start Date Start Time End Date Time End
United States (EDT) Saturday, 18 August 10:00 p.m. - Sunday, 19 August 6:00 a.m.
United Kingdom (GMT) Sunday, 19 August 3:00 a.m. - Sunday, 19 August 11:00 a.m.
Australia (Melbourne) (AEST) Sunday, 19 August 12:00 p.m. - Sunday, 19 August 8:00 p.m.
Tokyo (JST) Sunday, 19 August 11:00 a.m. - Sunday, 19 August 7:00 p.m.
China (CST) Sunday, 19 August 10:00 a.m. - Sunday, 19 August 6:00 p.m.

See what time this maintenance window will occur in your region
You are receiving this message as the administrative contact email address for your
organization. If you feel you received this email in error, please contact support. Thank
you for being a ProQuest customer.

SaaS-Atlanta, SaaS-EU, SaaS-Melbourne , SaaS-Montreal, SaaS-Santiago, SaaS-Singapore Maintenance 19 Aug 2018
2:00am UTC

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