Admin - Messages

Title Service Typesort descending Date

BLUEcloud Analytics Outage

An unscheduled outage for BLUEcloud Analytics is being worked on. Restoration of service is anticipated no earlier than noon AEST (Melbourne).

SaaS-Melbourne Alert 06 Apr 2016
8:00pm UTC

Listserv Delivery Issue

We are aware of an issue with the SirsiDynix Listserv lists not delivering messages and returning a message similar to this:

Your message couldn't be delivered to XXXX@lists.sdusers.net because the remote server is misconfigured. See technical details below for more information.

We are working on the issue now and will update this message as more information is available.

We apologize for the inconvenience.

SDSC Alert 28 Jul 2017
6:16pm UTC

Enterprise service disruption in Australia

What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

Status:  Oracle field enginner dispatched to site and has requested part replacement to be shipped from Sydney.  SirsiDynix is waiting on Oracle for estimated delivery time.

Estimated Recovery Time:  Unknown

SaaS-Melbourne Alert 25 Aug 2016
6:28am UTC

Horizon SaaS

We are aware of issues with the Horizon SaaS environment in Atlanta. Investigations are underway and we hope to have an update as soon as possible.

Update - Issues should now have been resolved and connectivity restored.

SaaS-Atlanta Alert 08 May 2017
11:40am UTC

Atlanta Service Disruption

RESOLUTION: DNS services have been stabilized.  All service monitoring checks have cleared.  If you continue to have difficulty accessing your hosted environment(s) please contact Customer Support. 

Update 2: DNS resolution efforts continue for our Atlanta, GA location.  This disruption primarily affects Symphony, Enterprise / Portfolio and EOS.Web customers.  Horizon and JetStream customers remain unnefected.  

Update 1: We are currently experiencing DNS problems in North America and are working hard to resolve them.  Additional updates will follow.

SaaS-Atlanta Alert 20 Dec 2016
10:30pm UTC

Symphony ILS server outtage

We are currently investigating the matter.

UPDATE:
A network disruption caused a service disruption.

RESOLVED:
The network disruption has been resolved and Symphony is available again.

SaaS-Melbourne Alert 28 Jun 2017
5:03am UTC

RESOLVED: Investigating latency issues on the hosted Horizon and EOS.Web networks

RESOLVED

We have resolved the latency issues that affected both both Horizon and EOS.Web on Monday, February 27th. We will be taking additional steps to ensure VM level consolidation does not impact the performance of our hosted systems during business hours.  

 

SaaS-Atlanta Alert 28 Feb 2017
2:30am UTC

RESOLVED: Investigating latency issues for a subset of hosted Symphony customers

RESOLVED

The latency condition that existed for a subset of our hosted Symphony customers has been resolved.  

Original Message:

We are currently investigating latency alarms for a smaller set of our hosted Symphony customers in our Atlanta facility.  

Updates will be posted to this page. 

SaaS-Atlanta Alert 27 Feb 2017
7:57pm UTC

RESOLVED - Horizon Latency Issues Update

RESOLVED

We are still working on the new Horizon latency issue. We don't know yet how much longer it will take to resolve.

The issue is with our SAN storage. We're trying to distribute the load to other SAN now.

We will update this alert as we learn more.

SaaS-Atlanta Alert 28 Feb 2017
3:39pm UTC

RESOLVED Investigating latency issues on the hosted Horizon and EOS networks

RESOLVED

The latency issues reported below have been identified and resolved. 

We are already in the process of addressing todays Horizon and EOS latency issues.  We have identified the cause as being additional disk consolidation taking place.  Further updates to be posted here.  

SaaS-Atlanta Alert 02 Mar 2017
4:03pm UTC

RESOLVED Investigating latency issues on the hosted Horizon network

The issue below has been resolved.  We will continue to work with the firewall vendor to troubleshoot the recurring problem.  


We are aware of a problem with the Horizon network and hope to have the situation resolved shortly.  

SaaS-Atlanta Alert 09 Mar 2017
1:51pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.

It seems they are posting updates on the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-Melbourne Info 18 Jul 2017
12:13pm UTC

RESOLVED: Investigating latency issues with a few Web Services hosts in Atlanta

RESOLVED:

The cause of the following event was due to traffic flow through an edge device.  The device was rebooted to clear the congestion.


 

We are currently investigating latency issues on a few web services hosts (sdws0x.sirsidynix.net) in Atlanta.  Updates will be posted here.  

SaaS-Atlanta Info 30 Mar 2017
9:27am UTC

BLUEcloud Analytics

RESOLVED:

Duplicated user metadata within Microstrategy was preventing some BLUEcloud Analytics customers in North America from logging in and or running reports.  The duplicated data has been removed and services have been restored.


 

Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 04 Apr 2017
1:15pm UTC

Enterprise and Portfolio outage

Currently we are working to resolve an issue that may be affecting your Enterprise / Portfolio access.

Update: There appears to be an issue with the SSL Certificate Certificate Chain Responder at Godaddy.com which is affecting Enterprise / Portfolio. We are contacting GoDaddy regarding the issue.

Update: GoDaddy was aware of the issue and say it is now resolved but there is a backlog of requests being serviced and they cannot provide an estimate of how long that may take.

Update: At this time we believe the issue to be resolved.

SaaS-Atlanta, SaaS-Melbourne Info 13 Sep 2017
11:05pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en 

http://www.proquest.com/blog/pqblog/ 


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.  

It seems they are posting updates on the following sites 

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/

 


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-Montreal Info 18 Jul 2017
12:15pm UTC

Investigating BLUEcloud Analytics Platform Login Problems

UPDATE:

Yesterday's issues were caused due to some incorrect server definition parameters that were not allowing users to log into the properly assigned Microstrategy environment.


RESOLVED

The login issue has been resolved.  Further details on the cause will be available 6-April-2017.  


Update (11:15) -  We have determined a root cause for the problem and are working closely with Microstrategy for a resolution.


Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 05 Apr 2017
1:49pm UTC

RESOLVED - Network Disruption - Symphony, Enterprise / Portfolio, EOS.Web

UPDATE: The following event has been resolved.  Over the coming days we will be working on a root cause and will provide your LRM's with the final copy.  I hope to have this in their hands by this Friday.  Thank you all for your patience. Please contact us at https://support.sirsidynix.com (link is external) (link is external) if you have any questions.


We have multiple network engineers continuing to troubleshoot the disruption for the following services in Atlanta.  At this time we do not have an estimate on service restoration. Updates will continue to be posted here.  


Symphony

Enterprise / Portfolio

EOS.Web

SaaS-Atlanta Info 19 Sep 2017
4:25am UTC

Brief network disruption

At approximately 3:40pm CDT SaaS Engineers noticed a very brief network disruption.  This likely went unnoticed for any web based traffic.  All services are currently functioning normally.

SaaS-Atlanta Info 15 Apr 2016
8:40pm UTC

RESOLVED - Network Disruption - EOS.Web

The following event has been resolved.


We have multiple network engineers continuing to troubleshoot the disruption for the EOS.Web services in the EU.  At this time we do not have an estimate on service restoration. Updates will continue to be posted here.

SaaS-EU Info 19 Sep 2017
4:25am UTC

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