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All services online

APAC Region Update:  All services impacted by the storage controller failure are now online.  If you are continuing to experience problems with your environment please contact Customer Support and we will immediately assist.  


What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

 

SaaS-Melbourne Info 25 Aug 2016
6:28am UTC

All Services Online

  APAC Region Update:  All services impacted by the storage controller failure are now online.  If you are continuing to experience problems with your environment please contact Customer Support and we will immediately assist.  


What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

 

 
SaaS-Melbourne Info 26 Aug 2016
5:00am UTC

Atlanta Service Disruption

RESOLUTION: DNS services have been stabilized.  All service monitoring checks have cleared.  If you continue to have difficulty accessing your hosted environment(s) please contact Customer Support. 

Update 2: DNS resolution efforts continue for our Atlanta, GA location.  This disruption primarily affects Symphony, Enterprise / Portfolio and EOS.Web customers.  Horizon and JetStream customers remain unnefected.  

Update 1: We are currently experiencing DNS problems in North America and are working hard to resolve them.  Additional updates will follow.

SaaS-Atlanta Alert 20 Dec 2016
10:30pm UTC

BC Commerce credit card payments are failing

ProPay reports and our BC Commerce product manager has confirmed that credit card service has been re-established.  You should now be able to make credit card payments in BC Commerce.  We're sorry for any inconvenience this issue may have caused you.  Thank you.

Earlier Today:  Dear ProPay Customer,

We are currently experiencing a performance issue that is likely affecting your ability to process.  Our current situation affects the following ProPay services:

ProPay credit card processing – You may not be affected if you are a ProtectPay customer using a different gateway/processor.

You are likely experiencing time-outs with your API requests, and/or 307 error responses. Our teams are working to resolve the issue as quickly as possible. Further information will be provided when known, or when the situation is resolved.

SaaS-Atlanta, SaaS-Montreal Update 21 Jul 2017
5:40pm UTC

BLUEcloud Analytics

RESOLVED:

Duplicated user metadata within Microstrategy was preventing some BLUEcloud Analytics customers in North America from logging in and or running reports.  The duplicated data has been removed and services have been restored.


 

Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 04 Apr 2017
1:15pm UTC

BLUEcloud Analytics - APAC

We are currently investigating an issue with one of the BLUEcloud Analytics Intelligence servers for the APAC region.  This is affecting some customer's ability to log in to their projects and run reports.  Further updates will be posted as they become available.

UPDATE 11:00 PM:
Additional issues were found that is impacting all logins to BLUECloud Analytics. We are in the process of resolving the issue.

 

RESOLVED:

Connectivity issues to the Microstrategy Intelligence servers has been restored.  The root cause was a corrupted server definition for the server cluster causing sessions to crash on start.

SaaS-Melbourne Info 22 Jun 2017
2:10am UTC

BLUEcloud Analytics - investigating duplicate projects

BLUEcloud Analytics

We are currently investigating an issue with duplicate customer projects appearing for customers in the North America BLUEcloud Analytics deployment.  We will post updates as soon as they become available.

SaaS-Atlanta Info 09 May 2017
7:20pm UTC

BLUEcloud Analytics Maintenance Downtime Schedule for Oct. 24

SirsiDynix will be conducting planned maintenance on BLUEcloud Analytics in all regions. During this maintenance window, Microstrategy will be unavailable as we perform work on the backend components that manage data extractions. To avoid interrupting scheduled extractions, the maintenance window will occur during regional workday hours.

The planned schedule is below:

    For customers using North American servers (the URL you use begins with na1), downtime is scheduled for Tuesday, October 24, 2017 starting at 9:00 a.m. MDT. The process is projected to be completed by 11:00 a.m. MDT.

There is no action required by customers. We look forward to continuing to improve the BLUEcloud Analytics experience.

SaaS-Atlanta Maintenance 24 Oct 2017
3:56pm UTC

BLUEcloud Analytics Maintenance Downtime Schedule for Oct. 25

SirsiDynix will be conducting planned maintenance on BLUEcloud Analytics in all regions. During this maintenance window, Microstrategy will be unavailable as we perform work on the backend components that manage data extractions. To avoid interrupting scheduled extractions, the maintenance window will occur during regional workday hours.

The planned schedule is below:

    For customers using EMEA servers (the URL you use begins with emea1), downtime is scheduled for Wednesday, October 25, 2017 starting at 6:00 p.m. BST and ending at 8:00 p.m. BST.

There is no action required by customers. We look forward to continuing to improve the BLUEcloud Analytics experience.

SaaS-EU Maintenance 25 Oct 2017
6:00am UTC

BLUEcloud Analytics Maintenance Downtime Schedule for Oct. 26

SirsiDynix will be conducting planned maintenance on BLUEcloud Analytics in all regions. During this maintenance window, Microstrategy will be unavailable as we perform work on the backend components that manage data extractions. To avoid interrupting scheduled extractions, the maintenance window will occur during regional workday hours.

The planned schedule is below:

    For customers using APAC servers (the URL you use begins with apac1), downtime is scheduled for Thursday, October 26, 2017 starting at 8:00 a.m. AEDT and ending at 10:00 a.m. AEDT.

There is no action required by customers. We look forward to continuing to improve the BLUEcloud Analytics experience.

SaaS-Melbourne Maintenance 26 Oct 2017
12:00am UTC

BLUEcloud Analytics Migration

North America BLUEcloud Analytics customers: Your BLUEcloud Analytics installation will be migrated from its current location within Amazon Web Services cloud servers to a SirsiDynix SaaS environment.

SaaS-Atlanta Maintenance 09 Apr 2016
3:00pm UTC

BLUEcloud Analytics NOAM

BLUEcloud Analytics

We are receiving reports of performance issues with the BLUEcloud Analytics cluster for North America.  We are investigating and will provide updates as soon as they become available.

SaaS-Atlanta Info 02 Aug 2017
3:28pm UTC

BLUEcloud Analytics Outage

An unscheduled outage for BLUEcloud Analytics is being worked on. Restoration of service is anticipated no earlier than noon AEST (Melbourne).

SaaS-Melbourne Alert 06 Apr 2016
8:00pm UTC

BLUEcloud Analytics Service Restoration

Who:  BLUEcloud Analytics Customers in North America

Status:  Primary service restored

Required action:  Additional details were sent to those customers affected by this event.

SaaS-Atlanta Info 02 Sep 2016
9:30pm UTC

BookMyne Services Restored

The global services that manage BookMyne listings and searching was down for a period of time causing an interruption with the BookMyne application. This issue has been resolved.

If you observe any continuing anomalies with BookMyne, please report them at http://www.sirsidynix.com/bookmyne/support.

SaaS-Atlanta Info 29 May 2017
4:52am UTC

Brief DNS Issues in Atlanta

We experienced a very brief DNS glitch which has now resolved itself. 

SaaS-Atlanta Info 27 Mar 2017
12:41pm UTC

Brief network connectivity issues cleared

02NOV2016 09:57CDT:  We are looking into monitoring alerts indicating possible network issues in our Atlanta facility.  During this period connectivity might be up and down.

02NOV2016 10:04CDT:  It appears that the initial event has cleared.

SaaS-Atlanta Info 02 Nov 2016
3:04pm UTC

Brief network disruption

At approximately 3:40pm CDT SaaS Engineers noticed a very brief network disruption.  This likely went unnoticed for any web based traffic.  All services are currently functioning normally.

SaaS-Atlanta Info 15 Apr 2016
8:40pm UTC

COMPLETE - Scheduled Maintenance - Single Symphony Server

The following scheduled maintenance was completed without issue. 


There will be a brief maintenance window for a single Symphony server beginning at 11:30pm AEDT on Tuesday, October 2, 2017.  Customers have been notified individually via email.

SaaS-Melbourne Maintenance 03 Oct 2017
12:30pm UTC

COMPLETE Scheduled Horizon Maintenance

The following scheduled maintenance was successfully completed by 00:30 Central / 01:30 Eastern.


DURATION:  8h

WHAT:  Our monitoring has alerted us to anomalies within the Horizon VMware cluster.  In order for us to properly address the situation we will be declaring a maintenance window for this Sunday, May 7th beginning 8pm Central / 9pm Eastern.  Our work will take approximately 8 hours to complete.

Our goal is to have all services available by Monday, May 8th at 4am Central / 5am Eastern.  We realize some of the affected customers are in the Asia-Pacific region and this window falls late in your morning on Monday.  We will work to restore your services as quickly as possible.

IMPACT:  All staff and patron access will be unavailable until the maintenance is complete.

SaaS-Atlanta Maintenance 08 May 2017
1:00am UTC

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