All Messages

Title Service Type Datesort ascending

All Services Online

  APAC Region Update:  All services impacted by the storage controller failure are now online.  If you are continuing to experience problems with your environment please contact Customer Support and we will immediately assist.  


What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

 

 
SaaS-Melbourne Info 26 Aug 2016
5:00am UTC

Enterprise service disruption in Australia

What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

Status:  Oracle field enginner dispatched to site and has requested part replacement to be shipped from Sydney.  SirsiDynix is waiting on Oracle for estimated delivery time.

Estimated Recovery Time:  Unknown

SaaS-Melbourne Alert 25 Aug 2016
6:28am UTC

All services online

APAC Region Update:  All services impacted by the storage controller failure are now online.  If you are continuing to experience problems with your environment please contact Customer Support and we will immediately assist.  


What:  Enterprise service disruption in APAC region

Why:  Current diagnotics by Oracle suggests a controller failure on one production SAN

 

SaaS-Melbourne Info 25 Aug 2016
6:28am UTC

UPDATE: Atlanta Connectivity

Colocation Partner Statement:

  • At this time, internet connectivity remains stable at the {redacted}, and Atlanta Datacenters. Networking Engineers will continue to closely monitor the issue. This will serve as the final update. 

  • Connectivity Services continue to remain stable and are operating as designed. Engineers will continue to monitor network performance throughout the evening. The root cause for this event is still under investigation. The next update will be provided on 08/24/2016 at 2300 ET
  • {Redacted} Engineers have successfully failed over services to our secondary upstream provider. The root cause for this event is still being investigated.  The next update will be provided on 08/24/2016 at 1630 ET
  • {Redacted} wanted to inform you of a Major Incident that was declared to investigate an internet connectivity issue. Engineers are currently investigating the issue. The next update will be provided on 08/24/2016 at 1500 ET.

Update:  As of a few minutes ago we are getting more and more reports of customers able to connect.

Advisory: Until we receive word that everything is resolved the connections may remain unstable. 

What:  Some (not all) customers reporting that they are not able to access their hosted services

Why:   The exact cause is unknown at this point.  We are waiting on further details from our colocation partner and will share them just as soon as they come in.

 

 

Please continue to keep an eye on https://sirsidynixstatus.com for further details.

SaaS-Atlanta Info 24 Aug 2016
9:13pm UTC

UK Datacenter Maintenance

At 11pm BST on Wednesday 27th July, our hosting partner (iomart) will be performing upgrades to their network infrastructure. This maintenance period is expected to last 4 hours, during which time there will be some brief interruptions to connectivity to your hosted services. Due to the nature of this work, there is a small possibility of issues with your VPN tunnel on the morning of Thursday 28th July. If you experience any issues, please contact our Customer Support team.

SaaS-EU Maintenance 27 Jul 2016
5:00pm UTC

SaaS - Outage Notification Restoration

Service has been restored for the following event. 

WHEN:  2016-15-07 5:08 pm

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WHAT:  Symphony server outage.

WHY:  Our monitoring has alerted us to a down system event.  We are in the initial stages of investigation and will send you an update with further details as soon as possible.

IMPACT: Access to Symphony Workflows and Symphony e-Library will be unavailable to staff and patrons.

ACTION:  Alert staff as necessary.

SaaS-Melbourne Info 15 Jul 2016
9:24pm UTC

SaaS - Single Symphony Server Recovery Notice

 

WHEN:  21-MAY-2016

RESTORATION ESTIMATE:  1:00pm CDT

WHAT:  Symphony Service Restoration

ACTION:  No action required

Comments:  Please feel free to contact us if you have any questions.

SirsiDynix SaaS Team

SaaS-Atlanta Update 21 May 2016
7:48am UTC

Brief network disruption

At approximately 3:40pm CDT SaaS Engineers noticed a very brief network disruption.  This likely went unnoticed for any web based traffic.  All services are currently functioning normally.

SaaS-Atlanta Info 15 Apr 2016
8:40pm UTC

BLUEcloud Analytics Migration

North America BLUEcloud Analytics customers: Your BLUEcloud Analytics installation will be migrated from its current location within Amazon Web Services cloud servers to a SirsiDynix SaaS environment.

SaaS-Atlanta Maintenance 09 Apr 2016
3:00pm UTC

BLUEcloud Analytics Outage

An unscheduled outage for BLUEcloud Analytics is being worked on. Restoration of service is anticipated no earlier than noon AEST (Melbourne).

SaaS-Melbourne Alert 06 Apr 2016
8:00pm UTC

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