All Messages

Title Service Type Datesort ascending

Outage for Symphony, Horizon and Enterprise customers

Update: At this time we believe all Symphony, Horizon and Enterprise/Portfolio sites to be up and running.

 

Update: At this time all Horizon and Symphony installations should be up. We are still working on issues with some Enterprise/Portfolio installations.

 

We are currently working on an issue in the Montreal facility that is causing an Enterprise / Portfolio, Symphony and Horizon outage.

SaaS-Montreal Info 15 Jun 2018
5:44pm UTC

Outage for Symphony customer on interpid

Update: AT this time we beleive all services have been restored.

 

We are currently working on an outage that will affect those Symphony customers on the intrepid.sirsi.net server.

SaaS-Atlanta Update 05 Jun 2018
1:03pm UTC

Enterprise disruption - Icarusapp03

 

WHEN:  Thu, 31 May 2018 - 2:06 pm MDT
WHAT:  Our monitoring system is showing your Enterprise / Portfolio instance as being unresponsive.  We will be performing a restart on it to bring it back online.  We will send a recovery notice following the restart and confirmation of service availability.
ACTION:  No immediate customer action required.
If you have any questions please contact Customer Support
Thank you,
SirsiDynix SaaS Team
saas@sirsidynix.com

SaaS-Atlanta Info 31 May 2018
8:08pm UTC

Enterprise/Portfolio Outage

Normal service has now been restored. The Enteprise/Portfolio sites in APAC which were experiencing problems are now available again.

SaaS-Melbourne Update 26 May 2018
1:42pm UTC

Enterprise/Portfolio Outage

We are experiencing an outage with a number of Enterprise/Portfolio sites in APAC. We are working to rectify the situation.

SaaS-Melbourne Info 26 May 2018
12:32pm UTC

Enterprise/Portfolio Service Interruption - Icarus Cluster

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

We are currently experiencing issues with our Enterprise/Portfolio instances on our Icarus cluster.  We are working on bringing service back online at this time.

SaaS-Atlanta Info 15 May 2018
6:03pm UTC

Enterprise outage

UPDATE: At this time we believe all Enterprise/Portfolio sites to be available again.

 

We are currently working on an issue which is affecting some Enterprise/Portfolio customers.

SaaS-Atlanta Alert 11 May 2018
6:31pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 11 May 2018
5:53pm UTC

BLUEcloud Performance on NA1

We are aware that customers using BLUEcloud products on environments starting with “na1” are experiencing intermittent performance issues when searching in BC Mobile, BC Pac, BC Cataloging or BC Circulation and also that harvest and indexing processes related to BLUEcloud search may be experiencing delays.  We are reviewing hardware and related configurations in order to correct the issue and expect ongoing improvements over the next two weeks.

SaaS-Atlanta Info 10 May 2018
9:43pm UTC

Icarus Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 04 May 2018
4:00am UTC

Cosmic Enterprise/Portfolio cluster will be offline for upgrades & migration work

UPDATE:  Maintenance has been completed and all services are back up

Enterprise/Portfolio services will be offline for the duration of the maintenance.

SaaS-Atlanta Maintenance 02 May 2018
4:00am UTC

RESOLVED - Investigating EOS.Web FedRAMP Network Issue

The following event has been resolved. We are waiting to hear from our partner on the cause of the disruption. Once we are provided the details they will be wrapped up and provided to Customer Support as a deliverable document. 


We are currently working with our FedRAMP facility provider on what appears to be a network related problem.  Updates to be posted here.

FedRAMP Info 01 May 2018
7:54pm UTC

Symphony Scheduled Maintenance Notice

The following maintenace windows has been communicated to affected customers. All site contacts listed in the SirsiDynix Support Center (SDSC) have been sent email notification.   


DURATION:  5 hours

WHAT:  Symphony server 

WHY:  Migration

IMPACT:  During this maintenance, your Symphony server will be unavailable to staff and customers.  Please consider rescheduling any reports that fall within 30 minutes of the start time.  Any reports running at that time will be stopped along with all Symphony services.  All scheduled reports will start following the completion of the maintenance.  You can postpone or reschedule reports as needed. 

ACTION:  No additional customer action required, we will inform you when this maintenance has been completed.

SaaS-Montreal Maintenance 01 May 2018
6:00am UTC

Enterprise/Portfolio issues

We are currently investigating issues for Enterprise and Portfolio customers. We will provide an update as soon as we know when this will be resolved.

Issues have been resolved and all services are available.

SaaS-Santiago Info 24 Apr 2018
7:04am UTC

UK Phone Numbers Are All Working Properly Now

All phones lines in the UK are working properly now.

Phones Update 20 Apr 2018
3:53pm UTC

Investigating Enterprise Issues - Single Cluster

Update:  Service has been restored.

 

Some customers may be experiencing connectivity issues with Enterprise/Portfolio.  We are working on the problem and will have it resolved as soon as we can.

SaaS-Atlanta Info 19 Apr 2018
9:06pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 19 Apr 2018
3:52pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 18 Apr 2018
3:51pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 17 Apr 2018
3:50pm UTC

UK Phone Number Not Working

Our 01923 202902 UK Support number is still not working. Until this is resolved, please call 0800 016 3147 instead.

Phones Info 16 Apr 2018
3:48pm UTC

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