Admin - Messages

Title Service Type Datesort ascending

EOS.Web SQL Server 2016 Scheduled Maintenance Update

The SQL 2016 upgrade is complete and was successful.

EOS.Web will be unavailable during the upgrade which is scheduled from 9pm - 2am GMT.

SaaS-EU Maintenance 28 Jul 2017
9:00pm UTC

Listserv Delivery Issue

We are aware of an issue with the SirsiDynix Listserv lists not delivering messages and returning a message similar to this:

Your message couldn't be delivered to XXXX@lists.sdusers.net because the remote server is misconfigured. See technical details below for more information.

We are working on the issue now and will update this message as more information is available.

We apologize for the inconvenience.

SDSC Alert 28 Jul 2017
6:16pm UTC

Enterprise Outtage

We are experiencing an outage of Enterprise. SaaS is currently looking into this.

UPDATE:

Apache was unresponsive and needed to be restarted. Services have been restored.

SaaS-Melbourne Update 25 Jul 2017
12:46am UTC

BC Commerce credit card payments are failing

ProPay reports and our BC Commerce product manager has confirmed that credit card service has been re-established.  You should now be able to make credit card payments in BC Commerce.  We're sorry for any inconvenience this issue may have caused you.  Thank you.

Earlier Today:  Dear ProPay Customer,

We are currently experiencing a performance issue that is likely affecting your ability to process.  Our current situation affects the following ProPay services:

ProPay credit card processing – You may not be affected if you are a ProtectPay customer using a different gateway/processor.

You are likely experiencing time-outs with your API requests, and/or 307 error responses. Our teams are working to resolve the issue as quickly as possible. Further information will be provided when known, or when the situation is resolved.

SaaS-Atlanta, SaaS-Montreal Update 21 Jul 2017
5:40pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en 

http://www.proquest.com/blog/pqblog/ 


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.  

It seems they are posting updates on the following sites 

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/

 


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-Montreal Info 18 Jul 2017
12:15pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.

It seems they are posting updates on the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-Melbourne Info 18 Jul 2017
12:13pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.

It seems they are posting updates on the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-EU Info 18 Jul 2017
12:09pm UTC

RESOLUTION REPORTED - Vendor Service Disruption Notification - ProQuest (Syndetics)

RESOLUTION REPORTED

ProQuest is reporting their services as online through the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


ProQuest has sent the following notification to customers informing them of a disruption which impacts book jacket cover images as well as other ProQuest services.

It seems they are posting updates on the following sites

https://twitter.com/proquest?lang=en

http://www.proquest.com/blog/pqblog/


BEGIN VENDOR NOTICE


Dear Valued Customer,

Further to updates we have provided via our social media channels and the affected platforms in relation to the current outage, we have identified the fault and our engineers are now working to rectify the fault. An update will be provided as soon as full services are restored.

We are extremely sorry for the inconvenience this will cause. Please be assured we have all available resources and support personnel working on restoring service and access as quickly as possible.
 

  • Research databases
    • ProQuest Platform (search.proquest.com)
    • ProQuest Congressional (congressional.proquest.com)
    • ProQuest Dialog
    • ProQuest Archiver
    • ProQuest Trials
    • Chadwyck-Healey US databases
    • CultureGrams
    • eLibrary (all editions)
    • ProQuest Digital Microfilm
    • ProQuest Obituaries
    • ProQuest Research Companion
    • SIRS (all editions)
    • Ancestry
    • Sanborn maps
  • Dissertation publishing
    • ProQuest/UMI ETD Administrator
  • Reference management/Research support tools
    • RefWorks
    • Pivot and COS
    • Papers Invited
  • Bibliographic and catalog enrichment resources
    • Books in Print®
    • LibraryThing for Libraries™
    • Resources for College Libraries
    • ProQuest Syndetic Solutions
    • Self-Published Author
  • Ex-Libris-Workflow Solutions
    • Intota Assessment
  • Back-end Manufacturing (internal)
    • ProQuest Legacy
SaaS-Atlanta Info 18 Jul 2017
11:59am UTC

RESOLVED - Connectivity issues for NA1 BLUEcloud

We have repaired the database replication issue and services are being restored at this time.  Please contact SirsiDynix Support if there are any questions or problems connecting to BLUEcloud.


We have discovered an issue with database replication and are continuing to troubleshoot connectivity issues with the NA1 BLUEcloud deployment.  We will provide updates as soon as they become available


We are currently investigating reports of connectivity problems for customers on NA1 BLUEcloud.  Updates to be posted here.

SaaS-Atlanta Info 12 Jul 2017
3:25pm UTC

RESOLVED - Investigating Citrix connection issues for some customers in Atlanta

RESOLVED - Investigating Citrix connection issues for some customers in Atlanta.  

SaaS-Atlanta Info 10 Jul 2017
2:58pm UTC

RESOLVED - Investigating service disruption on a single Symphony host in Atlanta

The following event is now resolved.  All services are avaialble.  The host panicked and rebooted after which we reviewed the system for critical errors and after finding nothing of concern, we restarted all services.  


We are currently starting all customer instances on this host


We are currently investigating a service disruption for a single Symphony host in the Atlanta location.  This is affecting a handful of customers.  Updates to be posted here.  

SaaS-Atlanta Info 09 Jul 2017
5:03pm UTC

RESOLVED: Enterprise Service Disruption - Plasma cluster

The following event is now resolved.  

Cause:

One of the disks on the Plasma Enterprise cluster became overly busy creating a timeout that caused problems with the NFS filesystem mountpoints.  This resulted in process termination requiring a full restart of all Enterprise/Portfolio instances on this cluster. 


We are currently investigating an issue with all Enteprise / Portfolio installations located on the Plasma Enterprise cluster.  Sites are being restarted to bring them all back up.

SaaS-Atlanta Info 29 Jun 2017
11:43pm UTC

Symphony ILS server outtage

We are currently investigating the matter.

UPDATE:
A network disruption caused a service disruption.

RESOLVED:
The network disruption has been resolved and Symphony is available again.

SaaS-Melbourne Alert 28 Jun 2017
5:03am UTC

BLUEcloud Analytics - APAC

We are currently investigating an issue with one of the BLUEcloud Analytics Intelligence servers for the APAC region.  This is affecting some customer's ability to log in to their projects and run reports.  Further updates will be posted as they become available.

UPDATE 11:00 PM:
Additional issues were found that is impacting all logins to BLUECloud Analytics. We are in the process of resolving the issue.

 

RESOLVED:

Connectivity issues to the Microstrategy Intelligence servers has been restored.  The root cause was a corrupted server definition for the server cluster causing sessions to crash on start.

SaaS-Melbourne Info 22 Jun 2017
2:10am UTC

RESOLVED - EOS.Web - currently investigating issues on a single FedRAMP web server

RESOLVED - the following issue is now resolved.


EOS.Web - FedRAMP

We are currently investigating a problem on a server hosted in our EOS.Web FedRAMP facility.  This affects the Staff side only.  

Updates to be posted here

update 1 - rebooting web01.

update 2 - web01 rebooted.  all monitoring checks green.  performing internal review of service restoration

FedRAMP Info 16 Jun 2017
5:52pm UTC

RESOLVED - NA1 - BLUEcloud Central Connectivity Issues Being Investigated

** RESOLVED **

The problem with NA1 BLUEcloud Central noted below has been resolved.  


** ALERT **

We are currently investigating a service disruption for NA1 BLUEcloud Central.  We are working to resolve the database related problem as quickly as possible.  

Updates to be posted here. 

SaaS-Atlanta Info 15 Jun 2017
5:41pm UTC

RESOLVED - EOS.Web - currently investigating an issue preventing some customers from logging into their Staff-Side modules

RESOLVED - the following event has been resolved.  


EOS.Web Customers

We are experiencing a technical issue that is preventing some of our SaaS Hosted customers from logging into their Staff-Side modules (the OPAC is up). Sites are in the process of coming back up.  Help Desk will notify you when your site is up.  

SaaS-Atlanta Info 12 Jun 2017
3:08pm UTC

BookMyne Services Restored

The global services that manage BookMyne listings and searching was down for a period of time causing an interruption with the BookMyne application. This issue has been resolved.

If you observe any continuing anomalies with BookMyne, please report them at http://www.sirsidynix.com/bookmyne/support.

SaaS-Atlanta Info 29 May 2017
4:52am UTC

RESOLVED Investigating JetStream issue

We are currently investigating connection issues with NA2 and NA3 BLUEcloud instances.  Updates to be posted here.

UPDATE:

At this time the connectivity issues for the NA2 and NA3 BLUEcloud instances have been resolved.

SaaS-Atlanta Update 26 May 2017
9:46pm UTC

RESOLVED Investigating latency issues on one EOS.Web cluster

EOS.Web - UK

The following issue has been resolved.  The problem was caused by errant Z39.50 processes which created unusually high loads on one of the cluster members.


We are investigating reports of latency for customers on a single server cluster in the UK.  Not all customers are affect.  Updates will be posted here. 

SaaS-EU Info 11 May 2017
12:49pm UTC

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