Admin - Messages

Title Service Type Datesort ascending

Investigating DNS Issues for EOS.Web Customers in Atlanta

We are continuing to investigate reported problems from EOS.Web customers where connections are flapping.  Updates will be posted here.

SaaS-Atlanta Info 21 Apr 2017
12:36am UTC

Symphony Server outage

At this time all production Symphony servers are up and running.

SaaS-Atlanta Update 20 Apr 2017
6:44am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Melbourne Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Atlanta Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-EU Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries.

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Montreal Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries.

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Santiago Maintenance 18 Apr 2017
2:00am UTC

Investigating BLUEcloud Analytics Platform Login Problems

UPDATE:

Yesterday's issues were caused due to some incorrect server definition parameters that were not allowing users to log into the properly assigned Microstrategy environment.


RESOLVED

The login issue has been resolved.  Further details on the cause will be available 6-April-2017.  


Update (11:15) -  We have determined a root cause for the problem and are working closely with Microstrategy for a resolution.


Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 05 Apr 2017
1:49pm UTC

BLUEcloud Analytics

RESOLVED:

Duplicated user metadata within Microstrategy was preventing some BLUEcloud Analytics customers in North America from logging in and or running reports.  The duplicated data has been removed and services have been restored.


 

Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 04 Apr 2017
1:15pm UTC

RESOLVED: Investigating latency issues with a few Web Services hosts in Atlanta

RESOLVED:

The cause of the following event was due to traffic flow through an edge device.  The device was rebooted to clear the congestion.


 

We are currently investigating latency issues on a few web services hosts (sdws0x.sirsidynix.net) in Atlanta.  Updates will be posted here.  

SaaS-Atlanta Info 30 Mar 2017
9:27am UTC

Brief DNS Issues in Atlanta

We experienced a very brief DNS glitch which has now resolved itself. 

SaaS-Atlanta Info 27 Mar 2017
12:41pm UTC

RESOLVED Investigating latency issues on the hosted Horizon network

The issue below has been resolved.  We will continue to work with the firewall vendor to troubleshoot the recurring problem.  


We are aware of a problem with the Horizon network and hope to have the situation resolved shortly.  

SaaS-Atlanta Alert 09 Mar 2017
1:51pm UTC

RESOLVED Investigating latency issues on the hosted Horizon and EOS networks

RESOLVED

The latency issues reported below have been identified and resolved. 

We are already in the process of addressing todays Horizon and EOS latency issues.  We have identified the cause as being additional disk consolidation taking place.  Further updates to be posted here.  

SaaS-Atlanta Alert 02 Mar 2017
4:03pm UTC

RESOLVED - Horizon Latency Issues Update

RESOLVED

We are still working on the new Horizon latency issue. We don't know yet how much longer it will take to resolve.

The issue is with our SAN storage. We're trying to distribute the load to other SAN now.

We will update this alert as we learn more.

SaaS-Atlanta Alert 28 Feb 2017
3:39pm UTC

RESOLVED: Investigating latency issues on the hosted Horizon and EOS.Web networks

RESOLVED

We have resolved the latency issues that affected both both Horizon and EOS.Web on Monday, February 27th. We will be taking additional steps to ensure VM level consolidation does not impact the performance of our hosted systems during business hours.  

 

SaaS-Atlanta Alert 28 Feb 2017
2:30am UTC

RESOLVED: Investigating latency issues for a subset of hosted Symphony customers

RESOLVED

The latency condition that existed for a subset of our hosted Symphony customers has been resolved.  

Original Message:

We are currently investigating latency alarms for a smaller set of our hosted Symphony customers in our Atlanta facility.  

Updates will be posted to this page. 

SaaS-Atlanta Alert 27 Feb 2017
7:57pm UTC

RESOLVED: Investigating latency issues on the hosted Horizon network

RESOLVED

We are investigating reports of latency for our hosted Horizon customers. Updates will be posted to this site.  

SaaS-Atlanta Info 23 Feb 2017
2:39pm UTC

Recovery Notice for North American BLUEcloud Analytics

North American BLUEcloud Analytics is operational.

SaaS-Atlanta Info 09 Feb 2017
9:24pm UTC

RESOLVED: Investigating latency issues on the hosted Horizon network

RESOLVED: After an exhaustive examination, we concluded that a network device configuration as the likely cause of the latency which has been reported beginning Friday, February 3rd.  The device was rebooted and the network speed is much improved.

SaaS-Atlanta Info 06 Feb 2017
2:49pm UTC

INFO: Possible Upstream Provider Network Issue

The following was sent to us by our Atlanta colocation partner.  At this time this is informational only.  We have no reason to believe this has affected any of our customers.

 

Initial Notice:
"QTS is aware of an issue affecting connectivity service at the Atlanta, GA Data Center facility and has declared a Major Incident. QTS is actively investigating this event with our internet upstream provider. Please be advised that internet traffic has been rerouted to our redundant provider. The next update will be provided on 01/27/2017 at 1430 ET."

 

Update:
"Troubleshooting on the internet upstream provider issue is on-going and there is no estimated time of resolution. Internet traffic that was rerouted to our redundant provider remains stable. Future updates surrounding this event will be provided as they become available from the affected upstream provider."

SaaS-Atlanta Info 27 Jan 2017
6:31pm UTC

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