Admin - Messages

Title Service Type Datesort ascending

BLUEcloud Analytics - investigating duplicate projects

BLUEcloud Analytics

We are currently investigating an issue with duplicate customer projects appearing for customers in the North America BLUEcloud Analytics deployment.  We will post updates as soon as they become available.

SaaS-Atlanta Info 09 May 2017
7:20pm UTC

Horizon SaaS

We are aware of issues with the Horizon SaaS environment in Atlanta. Investigations are underway and we hope to have an update as soon as possible.

Update - Issues should now have been resolved and connectivity restored.

SaaS-Atlanta Alert 08 May 2017
11:40am UTC

COMPLETE Scheduled Horizon Maintenance

The following scheduled maintenance was successfully completed by 00:30 Central / 01:30 Eastern.


DURATION:  8h

WHAT:  Our monitoring has alerted us to anomalies within the Horizon VMware cluster.  In order for us to properly address the situation we will be declaring a maintenance window for this Sunday, May 7th beginning 8pm Central / 9pm Eastern.  Our work will take approximately 8 hours to complete.

Our goal is to have all services available by Monday, May 8th at 4am Central / 5am Eastern.  We realize some of the affected customers are in the Asia-Pacific region and this window falls late in your morning on Monday.  We will work to restore your services as quickly as possible.

IMPACT:  All staff and patron access will be unavailable until the maintenance is complete.

SaaS-Atlanta Maintenance 08 May 2017
1:00am UTC

RESOLVED - Investigating latency issues on one Enterprise cluster

RESOLVED - After adjusting a web server settting and monitoring for two hours it appears services for the single Enterprise cluster have stabalized.  At this time we are marking this issue as resolved but keeping a close eye on services.


UPDATE - We feel the recent issue has been cleared and are continuing to search for the underlying cause of the high connection rate.  For this reason we are not tagging this issue as resolved.  Updates will continue to be posted here. 


REOPENED - We are investigating an unusual number of high web server processes which are causing Enterprise services to enter a flapping state.  Updates will be posted here. 


RESOLVED - We will continue to monitor the response time carefully


We are currently investigating sporadic responses for some customer Enterprise instances on a single cluster in Atlanta.  Updates to be posted here.

SaaS-Atlanta Info 05 May 2017
2:29pm UTC

RESOLVED Single Symphony Server Service Disruption

All single host Symphony services have been restored


We are in the process or restoring services which should be online within 10 minutes. 


We are in the process of resolving a single host issue affecting a few Symphony customers.  Those cusotmers have been notified individually.  Updates to follow.

SaaS-Atlanta Info 01 May 2017
11:44am UTC

RESOLVED | Investigating latency issues on one Enterprise cluster

RESOLVED: We have identified/eliminated the source of the problem (bot/crawler). Services for those Enterprise customers who were affected should now be stable.  


We are continuing to investigate an intermittent issue where some customer Enterprise environments are failing to respond due to Apache web server errors.  Updates will be posted here. 

SaaS-Atlanta Info 24 Apr 2017
6:57pm UTC

DNS issues for EOS.Web customers

At this time we believe all issues with EOS.Web customers are resolved.

SaaS-Atlanta Update 21 Apr 2017
3:35pm UTC

Investigating DNS Issues for EOS.Web Customers in Atlanta

We are continuing to investigate reported problems from EOS.Web customers where connections are flapping.  Updates will be posted here.

SaaS-Atlanta Info 21 Apr 2017
12:36am UTC

Symphony Server outage

At this time all production Symphony servers are up and running.

SaaS-Atlanta Update 20 Apr 2017
6:44am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Melbourne Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Atlanta Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries. 

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-EU Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries.

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Montreal Maintenance 18 Apr 2017
2:00am UTC

Completion Notice | BLUEcloud Maintenance Notification | BookMyne and BookMyne+

UPDATE 17 April 2017 10:45 PM MDT
The required maintenance on BookMyne services was completed as scheduled. The application has been returned to full functionality. Thank you for your patience as we continue to improve the quality of our products and services.


Tonight on April 17, 2017 from 8:00 - 10:00 p.m. MDT SirsiDynix will be completing necessary maintenance on services that support BookMyne and BookMyne+. These changes will help facilitate the pending migration of BLUEcloud applications and services out of Amazon Web Services and into JetStream.

During this period of time patrons will be able to search and use My Account functions for libraries they have previously used, but will not be able to make changes to the app or find new libraries.

Libraries will not be able to make changes to their listing in BookMyne or BookMyne+ during the maintenance window.

Once the maintenance window is complete, no further action will be required by the library or patron.

SaaS-Santiago Maintenance 18 Apr 2017
2:00am UTC

Investigating BLUEcloud Analytics Platform Login Problems

UPDATE:

Yesterday's issues were caused due to some incorrect server definition parameters that were not allowing users to log into the properly assigned Microstrategy environment.


RESOLVED

The login issue has been resolved.  Further details on the cause will be available 6-April-2017.  


Update (11:15) -  We have determined a root cause for the problem and are working closely with Microstrategy for a resolution.


Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 05 Apr 2017
1:49pm UTC

BLUEcloud Analytics

RESOLVED:

Duplicated user metadata within Microstrategy was preventing some BLUEcloud Analytics customers in North America from logging in and or running reports.  The duplicated data has been removed and services have been restored.


 

Some BLUEcloud Analytics customers in North America may be receiving errors in trying to log in and run reports.  Updates will be posted here.

SaaS-Atlanta Info 04 Apr 2017
1:15pm UTC

RESOLVED: Investigating latency issues with a few Web Services hosts in Atlanta

RESOLVED:

The cause of the following event was due to traffic flow through an edge device.  The device was rebooted to clear the congestion.


 

We are currently investigating latency issues on a few web services hosts (sdws0x.sirsidynix.net) in Atlanta.  Updates will be posted here.  

SaaS-Atlanta Info 30 Mar 2017
9:27am UTC

Brief DNS Issues in Atlanta

We experienced a very brief DNS glitch which has now resolved itself. 

SaaS-Atlanta Info 27 Mar 2017
12:41pm UTC

RESOLVED Investigating latency issues on the hosted Horizon network

The issue below has been resolved.  We will continue to work with the firewall vendor to troubleshoot the recurring problem.  


We are aware of a problem with the Horizon network and hope to have the situation resolved shortly.  

SaaS-Atlanta Alert 09 Mar 2017
1:51pm UTC

RESOLVED Investigating latency issues on the hosted Horizon and EOS networks

RESOLVED

The latency issues reported below have been identified and resolved. 

We are already in the process of addressing todays Horizon and EOS latency issues.  We have identified the cause as being additional disk consolidation taking place.  Further updates to be posted here.  

SaaS-Atlanta Alert 02 Mar 2017
4:03pm UTC

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