North America - BLUEcloud Analytics

A small portion of customers using BLUEcloud Analytics in North America are experiencing issues with connecting to their projects.  We are working on the problem and will provide updates as soon as they become available.


 

UPDATE:  Our investigation discovered a database deadlock which was preventing Microstrategy Intelligence servers from being able to connect to the metadata.  This failure to connect also sent the Intelligence servers into a stop/start loop.  We have cleared out the lock and the Microstrategy Intelligence servers are starting up normally.

Service: 
SaaS-Atlanta
Type: 
Info
Date: 
Tue, 14 Nov 2017 - 2:41pm UTC