RESOLVED - EOS.Web - Investigating Latency

The following event was resolved

  • We are currently proactively investigating latency alarms for select EOS.Web VM's.  At this time we do not consider this a widespread problem.  Updates to be posted here.
  • We believe we have identified the offending vm.  We have decided to quckly shutdown the vm and run a backend vmlevel procedure to clear the latency.  This is not expected to take more than 5 minutes.
  • The backend procedure has completed and the vm in question has been booted.  Service for this specific set of customers should be restored shortly.
  • Monitoring service checks for this specific set of customers are clearing
  • We have identified another vm and are taking the same action as described above. The next update will be posted when services for this single vm have been restored.
  • Monitoring service checks for 2nd specific set of customers are green.
Thu, 09 Nov 2017 - 12:36pm UTC